STUARTS #1 HAIR STUDIO
POLICIES
At The Studio Salon, we value your time, our stylists’ time, and the experience of every guest who visits us. Please review our salon policies before booking your appointment. These policies help us provide a smooth, respectful, and luxury salon experience for all clients.
Cancellation & No-Show Policy
Your appointment is reserved exclusively for you.
If you need to cancel or reschedule, we kindly ask for at least 24 hours' notice.
Appointments canceled with less than 24 hours' notice may be charged 50% of the scheduled services.
No-call, no-show appointments may be charged 100% of the scheduled services.
We appreciate your understanding, as last-minute cancellations often prevent another guest from enjoying that appointment time.
Late Arrivals
We understand that life happens. If you arrive more than 15 minutes late, we may need to adjust or reschedule your appointment to ensure we stay on time for all of our guests. If we're unable to complete your scheduled services due to late arrival, a cancellation fee may apply.
We understand that life happens. If you arrive more than 15 minutes late, we may need to adjust or reschedule your appointment to ensure we stay on time for all of our guests. If we're unable to complete your scheduled services due to late arrival, a cancellation fee may apply.
Service Adjustments
Your satisfaction is incredibly important to us. If you have concerns about your service, please contact us within 7 days of your appointment so we can evaluate your hair and recommend the best solution. While we do not offer refunds on services, we're committed to making things right whenever possible and appreciate the opportunity to address any concerns directly.
Chargebacks
If you have questions about a charge, we encourage you to contact us directly. Our goal is always to resolve concerns professionally and fairly. We appreciate the opportunity to address any billing questions before a dispute is filed with your bank or credit card company.
Hair Extension Policy
Because every extension service is completely customized, a 50% non-refundable deposit is required before your hair is ordered. To protect your investment and the health of your natural hair, we ask that you follow the recommended home care and maintenance schedule provided by your stylist. The Studio Salon is not responsible for damage caused by improper home care, swimming, sunscreen, excessive heat, or failure to follow maintenance recommendations. Guests should arrive with clean, dry hair for all extension appointments unless otherwise instructed.
Children
To provide a relaxing experience for every guest, we kindly ask that children who are not receiving services remain at home whenever possible. We appreciate your understanding as we work to maintain a calm and enjoyable salon environment.
Pets
For the comfort and safety of all guests, only trained service animals are permitted inside the salon. (Only if applicable.)
Running Late?
If you're running behind or have questions before your appointment, please give us a call. We'll always do our best to accommodate you whenever possible. Call Now.
Thank You for Choosing The Studio Salon
Beautiful hair begins with a personalized experience.
Thank you for trusting our team. These policies allow us to provide every guest with the exceptional service, personalized care, and luxury experience that The Studio Salon is known for. We can't wait to welcome you. Book Your Appointment